Customer Service

About Desert Panda Fiber Arts

Desert Panda Fiber Arts is an indy yarn company owned and operated by Christin Santos. At this time, we offer small batch hand dyed yarns in semi solid, speckled, and variegated colorways.

Please keep in mind...

  • I am a one person operation, I try and respond quickly to customer contact forms, emails, or social media but please be patient with me as I do also have a home life.

  • I do my own photography and work hard to accurately photograph my yarns. Please note that not all monitors are the same, and what might look accurate on my monitor may not look the same as yours. 

  • Prices are determined by materials used and work required to make the item

  • Shipping costs are based on the cost of delivery via USPS. I am an internationally friendly shop. 

Shipping Info:

READY TO SHIP items will ship on either Monday or Friday. If you order the day before a ship date please be aware your order may not ship till the next order date.

MADE TO ORDER and Pre-Order items will ship as stated in the listing. 

I ship most US orders using USPS First Class however I do upgrade to Priority Mail when shipping multiple skeins.

All international orders are shipped USPS First Class International and are not tracked.

Your item will ship in a sturdy plastic mailer or a Priority Mail envelope/box offered by the USPS.

NOTE: Shipping cost DOES NOT include insurance coverage.

Desert Panda Fiber Arts will not be held liable if the item is lost or damaged.

Returns and Exchanges:

Please contact me if you need a refund or exchange and we will discuss what action is appropriate. I am always happy to fix any mistakes or make exchanges for something that is more to your liking. 

Payment will be refunded through the method that you paid after the returned item is received in good condition. Return shipping is the customer's responsibility. 

For questions or exceptions please email

Caring for your knits:

You should never dry clean any of your hand knits because it is a very harsh chemical process and wool is as delicate as your skin! Don't ever use Woolite for the same reason!

The best thing to do is hand wash you garment (and any other wool garments) in the sink using warm water (not at all hot) and a small amount of gentle dish soap like dawn or shampoo. Gently scrub using your hands and do not wring or pull, as that will stretch your garment. Rinse clean using cold water, this will get all the soap out.

Now take your garment and place it in your washer machine and spin out the extra water. If you don't have a washer at home lay your garment out on a couple of towels and roll it up to get out the extra water.

Finally, block your garment into its original shape and allow to air dry flat on a clean towel.

Remember to flip it over so the backside dries as well.

This process will keep your knits looking good and lasting for a long time!

NOTE: This is the same process I use for cleaning my superwash yarn. Although it is technically machine washable, I find that my knits last much longer when they are handled with the most care.